General Inquiries

For questions regarding the Ohuyu platform, account management, partnerships, or non-technical matters, please contact our support line at the address below. Our customer care team will guide you to the appropriate channel.

Email: [email protected]

Response expectations: an acknowledgement is issued within one business day, followed by a substantive reply as promptly as possible, depending on the complexity of the inquiry.

Developer Submissions

Ohuyu invites high-quality integrations, API extensions, and partner applications. To ensure a thorough and efficient review, please include the following in your submission:

• Organization name and primary contact details
• Project name and a concise description of the integration
• Supported platforms and technical prerequisites (APIs, SDKs, authentication)
• Technical stack and links to documentation or repository
• Security posture, privacy considerations, and data handling notes
• Demo, sandbox access details, or early access arrangements (if applicable)

Submit the complete package to [email protected] with the subject line "Developer Submission: [Project Name]". Acknowledgement will be sent within two business days, followed by guidance on next steps or a technical review schedule.

Response Times

Ohuyu maintains clear timelines and proactive communication throughout the inquiry lifecycle.

• General inquiries: acknowledged within 1 business day; initial substantive reply within 2 business days.
• Billing or enterprise questions: acknowledged within 1 business day; guidance typically provided within 2–3 business days.
• Developer submissions: acknowledgement within 2 business days; formal review within 5–7 business days; expedited review considered on a case-by-case basis.

Note: weekends and public holidays are excluded from business-day calculations. You will receive updates at each stage of the process.